Terms & Conditions
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.
Maid In A Minute is a domestic referral agency. The cleaners we refer are independent domestic workers. Maid In A Minute prioritizes and takes pride in referring reliable, experienced and hard-working cleaning professionals.
Cancellations require 3 hours advance notice to avoid a $50 cancellation fee. Please consider how late cancellations may negatively impact the cleaning professionals earning potential for the day. Without enough notice, it’s difficult for us to find replacement cleanings.
Accessibility & Lock Out***
Please ensure cleaners have full access to the premises on the day of your scheduled cleaning (this includes access to running water and electricity, being able to complete the job without interruption from other service providers in the home, and beloved pets are not in the way of the cleaning, etc). In the event they arrive for your scheduled cleaning and find themselves unable to access the home or unable to clean, there will be a $50 fee for the time and travel. The cleaning time begins once cleaners arrive. Any wait time will be included in the billable time. The arrival time is a window of time, given to you at the time of booking.
For one time cleanings, we recommend that you meet the cleaners in the home at the end of the cleaning to do a final walk through. In this walkthrough, you can make sure that everything has been completed to your liking, and if additional time is needed then you can give that permission at that time. If you can not do a final walk through, cleaners may not have the opportunity to adjust or correct items of concern in a timely manner which is not ideal for time-sensitive cleanings (cleaning before a party, cleaning before a landlord’s final walk thru, etc). For hourly service, job fees are calculated based on cleaning time expended; therefore we have a no refund policy. If you find that more cleaning is needed, we can easily schedule more cleaning time.
Please note that if you are not satisfied with your cleaning, the first step is to request a revisit with your cleaning professional to allow them the opportunity to learn and address your concerns. Cleaning professionals take much pride in their work and customer satisfaction.
Discounts cannot be combined.
Payment is due at the time services are rendered.
We accept Visa, Mastercard, and Discover. Credit cards on file will be charged by our office. You will receive an invoice the business day after your cleaning via email. Cleaning Professionals are not employees of Maid In A Minute Referral Agency. The Agency is not responsible for property damages.
Independent Cleaning Professionals
Maid In A Minute Referral Agency is not the employer of the domestic worker it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and worker’s compensation, under state and federal law. For additional information contact your local Employment Development and the Internal Revenue Service.
Permanent Domestic Referral Placement
A client can hire an independent cleaner for permanent domestic referral placement and work directly with the cleaner, without going through Maid In A Minute Referral Agency. If you wish to do so, we can send additional information. There is a $1000 fee for the services of securing a domestic helper/employee. Soliciting a cleaner for private placement will result in a placement fee.
Maid In A Minute Referral Agency does not accept possession of your house key and will not be able to track it or retrieve it from your cleaning professional. We can relay any instructions on the method of entry. If you have a lock box on site, please provide the code in your client file notes.
Uncontrollable natural events
Please keep in mind that residential cleaning has some unpredictable circumstances such as vehicle accidents on the road or health emergencies with the cleaning individual that may lead to last-minute rescheduling in rare instances. It may be best to schedule your cleanings in advance of having an event or turning over a property. We are not responsible for any outcomes resulting from an emergency reschedule due to the cleaner’s inability to work.
Right to Refuse Service
We reserve the right to refuse service for any reason. Some reasons include: property or condition of the home is not as described by the client, cleaning job requested not as described by the client, cleaners feeling uncomfortable with the job site, client or pets. Please keep aggressive or overly friendly pets in a safe area.
Right to Reschedule
In order to respect all clients’ schedules, if your cleaning requires much more time than discussed, we reserve the right to schedule the additional cleaning time for a different day.
2. Use License
- Permission is granted to temporarily download one copy of the materials
(information or software) on Maid In A Minute Household Service’s website for personal,
non-commercial transitory viewing only. This is the grant of a license,
not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Maid In A Minute Household Service’s website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Maid In A Minute Household Services at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
- The materials on Maid In A Minute Household Service’s website are provided “as is”. Maid In A Minute Household Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Maid In A Minute Household Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Maid In A Minute Household Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Maid In A Minute Household Service’s Internet site, even if Maid In A Minute Household Services or a Maid In A Minute Household Services authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Maid In A Minute Household Service’s website could include technical, typographical, or photographic errors. Maid In A Minute Household Services does not warrant that any of the materials on its website are accurate, complete, or current. Maid In A Minute Household Services may make changes to the materials contained on its website at any time without notice. Maid In A Minute Household Services does not, however, make any commitment to update the materials.
Maid In A Minute Household Services has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Maid In A Minute Household Services of the site. Use of any such linked website is at the user’s own risk.
8. Governing Law
Any claim relating to Maid In A Minute Household Service’s website shall be governed by the laws of the State of California without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a website.