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- Lancaster, CA 93536
- Support@MyMaidInAMinute.com
- 9:00 am - 5:00 pm
- (661) 405-4840
FREQUENTLY ASKED QUESTIONS
Q. Is it expensive to hire a professional cleaning service?
A. We want everyone to be able to afford a professional cleaning service, that’s why we offer our cleaning services based on simple, transparent flat-rate pricing. By pricing based on a flat rate, this helps us give the best price possible while also having the ability to customize cleaning plans for our clients to their exact needs.
Q. Can I request to have only specific areas cleaned or a few select rooms cleaned?
A: We customize our cleaning services to match each of our clients’ needs and preferences. Not all cleanings are the same, so when booking with us just let us know exactly what you need, and we’ll create a custom cleaning plan just for you.
Q. Do you have a Satisfaction Guarantee?
A. We’re more than confident you’ll love your cleaning, we guarantee it. All our services are backed by our 100% Satisfaction Guarantee where if you’re not totally happy with your cleaning, just let us know within 24 hours and we’ll come back and re-clean for free.
Q. What if I need to cancel my cleaning?
A. Please give us notice in advance as much as possible when cancelling so that we can adjust to accommodate other clients. We do require that you cancel your cleaning at least 24 hours in advance from your booking time, any cancellations within 24 hours are subject to a cancellation fee.
To view our types of services and base rates you can visit our Services Page. You may get a custom quote instantly by visiting our Booking Page.
Q. When will I be charged for my cleaning?
A: We will place a temporary hold on your card 24 hours prior to your booking time, and then you will only be charged 1-hour after your service is complete. (Please note: Gift cards are charged immediately at the time of booking)
Q. How do I know my payment information is safe?
A. Your payment information is stored with and will only be used by our payment processor, Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security in the world. So, you can be rest assured that your payments are safe with us.
Q. What forms of payments do you accept?
A. Currently we accept Credit & Debit card payments only. While most clients pay over the phone, you do have the option of receiving a custom invoice and checking out online. We do not accept Checks, Cash, or Payment options. All payments are due 1-hour after service is complete.
Q. How many cleaning professionals will there be for my cleaning service?
A: It will depend on the type of service, size of the home, and how busy we are at the given time, but generally you can expect one or more cleaning professionals fully equipped with supplies and equipment for your service.
Q. If I schedule regular cleanings, will I get the same cleaning professional(s) each time?
A: If it’s not broke, we won’t fix it. We’ll always look to keep each of our cleaners assigned to the same clients so that you can be comfortable with the same cleaner each visit. We also are open to your requests if you wish to try a new cleaner at any point.
Q. How can I be confident I’m getting a cleaning professional that I can trust?
We understand you only want a cleaning professional in your home that you can trust. This is why we have high standards on who can join our team of cleaning professionals. There are several efforts that we make to maintain this standard of quality.
1. We strictly vet all our cleaners by requiring them to submit to interviews where we learn about them and test their knowledge and experience as well as cross-check their references, submit them to a national background check, and then finally a live test cleaning.
2. While our recruiting process weeds out the bad apples another key is that we compensate our cleaners more than other companies and this helps us in our efforts in attracting and putting together the absolute best team of cleaning professionals possible.
3. We have an internal rating system that allows each cleaner to be rated after each cleaning service is complete. We use these ratings to determine which of our professionals have flawless feedback from clients and they will be selected for your cleaning service.
4. Beyond our thorough processes and efforts, we do our best to be an awesome company to work with and in return we find professionals that we love to have apart of the Maid In A Minute team.
To view our types of services and base rates you can visit our Services Page. You may get a custom quote instantly by visiting our Booking Page.
Q. Is Maid In A Minute A Franchise?
A: We are a locally owned and operated cleaning service. As born and raised residents of Palmdale, we’re sincerely proud to be serving this community and aim to provide the best cleaning services and customer service possible. We hope that we get the opportunity to clean for you and show you what we can do!
Q. Do You Have Multiple Locations?
A. Maid In A Minute is located and currently only serving the neighborhoods of the Antelope Valley.
Q. Do I or someone else have to be home for my cleaning?
A: You are not required to be home at the time of your cleaning service. your cleaners have access to your home and the areas that require cleaning then you can be rest assured it will be taken care of and you can come home to a professionally cleaned home!
Q. Are supplies and equipment provided?
A: Our cleaning professionals will arrive at your home fully equipped with all the necessary supplies and equipment to clean your home top-to-bottom, so you won’t need to worry about any of that. If you have preference to use your equipment, just let us know.
Q. Am I able to tip my cleaning professional?
A: Our cleaning professionals are allowed to accept tips if you choose to do so, we suggest tipping with cash.
Q. Do you offer Eco-Friendly or Green cleaning products?
A: Yes, we do have Eco-Friendly products available upon request.
Q. How Can I Cancel or Reschedule My Cleaning?
A: You can view, edit, and manage all of your cleanings by signing into your account through the Maid In A Minute website.
You may also send us an Email @ Support@MyMaidInAMinute.com,
As well as give us a phone call (661) 405-4840.
Q. Do you have a Satisfaction Guarantee?
A. We’re more than confident you’ll love your cleaning, we guarantee it. All our services are backed by our 100% Satisfaction Guarantee where if you’re not totally happy with your cleaning, just let us know within 24 hours and we’ll come back and re-clean for free.
To view our types of services and base rates you can visit our Services Page. You may get a custom quote instantly by visiting our Booking Page.
Q. How do I claim my gift card?
A: You can redeem your gift card by going to our booking page and entering the code at checkout.
Q. Am I able to use my gift card for multiple cleanings?
A: Yes, you can use the gift card for multiple cleanings so long as the balance of the gift card covers the booking amount. However, if the gift card does not have sufficient balance, you may be required to pay the remaining amount for the booking.
Q. Where can I see the remaining balance on my gift card?
A: You can view the remaining balance on your gift card by signing into your account, from there you will be able to view, schedule, and manage all your cleanings as well as your gift card balance.
Q. Can I get a refund on a gift card or transfer the balance to someone else?
A: All gift card purchases are final and non-refundable. Gift cards once redeemed, cannot be transferred.
Q. Will my gift card expire?
A: Gift cards balance are good for up to 5 years after purchase so you will have plenty of time to redeem your cleanings.
Give the gift of a professionally cleaned home! You may purchase gift cards from our gift card shop.